Tải app trochoivui

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  • Hết hạn trong 6 ngày nữa
  • Mức lương Thỏa thuận
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  • Assist the Tracing Supervisor to carry out relevant Customer Service staff orientation programs and on- the-job training for CSA recruits
  • Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc.
  • Handle all trace enquiries in accordance with service standards and processes.
  • Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to company's policies
  • Respond to customer queries regarding information on prices, customs requirements etc
  • Liaise with other departments and Operations to address issues on service recovery
  • Confidently and knowledgably handle customer complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customers full satisfaction
  • Handle any overflow of calls from the Frontline where necessary
  • Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces
  • Highlight areas for improvement, with suggested solutions – to improve company’s procedures, technology and service to positively enhance customers’ experience with the company.
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  • 2 years experience as Customer Service Agent in Logistics/ Import/Export Industry (3-4 years preferable)
  • English skill (well communication)
  • Major inForeign Trade/Import-Export/Logistics(preferable)
  • Typing skills (at least 30 wpm preferable)
  • Telephone skills (excellent)
  • Conflict resolution skills (excellent)
  • Technical Skills (Telephone systems, Order/Shipment Track & Trace Systems and Order Booking systems preferable)
  • Negotiation and interpersonal skills (excellent)
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  • Probation period: 60 days
  • Training programs: Certified International Training courses
  • Benefits:
    • Global multinational company with dynamic working environment
    • Multiple earnings and benefits from attractive rewards internally
    • Health & Wellbeing programs
    • Multiple engagement and team building activities annually
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Kinh doanh

truc tiep xo so tp, 6 Thang Long Street, Tan Binh District, Ho Chi Minh City

ket qua gold cup, http://www.dhl.com.vn/vi.html

200-500 nhân viên,bóng đá số trực tuyến

DHL – The Logistics company for the world
DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air a xs max 3d ,[...]

DHL Express

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ta là, Tìm việc hiệu quả bằng cách tải trochoivui về di động của bạn và sẵn sàng nhận việc làm ngay hôm nay!

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